Terms of service
Welcome to Glow Theory.
These Terms of Service apply to your use of our website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
1. About Glow Theory
Glow Theory is a South African online store offering carefully selected beauty, accessories and lifestyle products.
We aim to provide accurate product descriptions, photographs and pricing. However, colors and appearance may vary slightly depending on your device or screen settings.
2. Products and availability
All products are subject to availability.
We reserve the right to correct pricing, product descriptions or other errors on our website. If an error affects an order you have placed, we will contact you as soon as reasonably possible.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is considered accepted once payment has been successfully received and the order has been confirmed by Glow Theory.
We reserve the right to cancel an order where there is a genuine issue such as a pricing error, product unavailability, suspected fraudulent activity or another legitimate reason. Where applicable, you will receive a refund for payments already made.
4. Pricing and payment
All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.
Payment must be successfully completed before an order can be processed.
Glow Theory reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where required to correct an obvious error.
5. Shipping and delivery
Orders will be shipped according to our Shipping Policy.
Delivery times are estimates and may vary depending on the delivery address, courier service, product availability and circumstances outside our reasonable control.
Customers are responsible for providing a correct and complete delivery address.
6. Returns and refunds
Returns, refunds and exchanges are handled according to our Return & Refund Policy and applicable South African consumer law.
Nothing in these Terms of Service limits or excludes any rights you may have under applicable South African law.
7. Website use
You agree not to use our website for any unlawful purpose or in a way that could damage, disrupt or interfere with the website or the experience of other customers.
You may not copy, reproduce, modify or use Glow Theory's branding, photographs, written content or other website content for commercial purposes without our permission.
8. Intellectual property
All content on the Glow Theory website, including our branding, logos, photographs, graphics, text and other original materials, belongs to Glow Theory or is used with permission and may be protected by applicable intellectual property laws.
9. Third-party services
Our store may use third-party services, including payment providers, delivery services and Shopify applications.
These services may have their own terms and privacy policies.
10. Changes to these Terms
We may update these Terms of Service from time to time.
The most recent version will be made available on our website. Changes will not affect rights that have already accrued to customers under applicable law.
11. Governing law
These Terms of Service are governed by the laws of the Republic of South Africa.
Nothing in these Terms limits any consumer rights or protections that cannot lawfully be excluded.
12. Contact us
If you have any questions about these Terms of Service, your order or our store policies, please contact Glow Theory using the contact details provided on our website.