Shipping policy
Thank you for shopping with Glow Theory! We carefully process every order and work with our trusted dropshipping suppliers and delivery partners to get your purchases to you.
Order Processing
Orders are processed after successful payment has been received.
Please allow 1–3 business days for your order to be processed and prepared for shipping.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
Glow Theory currently delivers to addresses within South Africa.
Our estimated delivery time is 5–10 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on the product ordered, your location, supplier processing times and the delivery provider.
Delivery may occasionally take longer due to circumstances outside our reasonable control, such as courier delays, public holidays, severe weather or other unforeseen circumstances.
Shipping Cost
Our standard shipping fee is R100 per order.
Please note that shipping costs may vary for certain products depending on the supplier, product size, weight or delivery requirements. Any applicable shipping fee will be displayed at checkout before you complete your purchase.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
You can use the tracking information to follow the progress of your delivery.
Incorrect Delivery Information
Please make sure that your delivery address, contact number and other delivery details are correct when placing your order.
Glow Theory cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you with following up on your order.
If a parcel appears to be lost, we will work with the relevant supplier or delivery provider to investigate the matter.
Damaged Parcels
If your order arrives damaged, please take clear photographs of the packaging and the product and contact us as soon as possible.
Please refer to our Return & Refund Policy for information about damaged, defective or incorrect items.
Contact Us
If you have any questions about your order or delivery, please contact Glow Theory using the contact details provided on our website.